CONTACT US
Let's Talk About Growing Your Business
Ready to drastically improve your online presence? Partner with our professional consultants to build robust strategies that connect your brand with the right audience.
We'd Love to Hear From You
Have questions about our professional instruments, school partnerships, or customized services? Our friendly and professional team is here to assist you with every step.
- support@musicinstruments.com
- +1 (555) 234-5678
- Mon - Fri: 9:00 AM - 6:00 PM EST
Frequently Asked Questions
Can’t find what you are looking for? Learn more about our instrument trials, certified consultations, shipping processes, and lifetime support.
Do you offer setup and tuning consultations for beginners?
Yes! Every instrument purchase includes a complimentary 30-minute virtual setup and tuning consultation with one of our certified product specialists to ensure you start playing with confidence.
What is your return policy on brass and woodwind instruments?
For hygiene and safety reasons, returned brass and woodwind instruments are subject to a standard sterilization fee. Returns must be initiated within 14 days of receipt in their original packaging.
Can I schedule an in-store trial of a high-end instrument?
Absolutely. We encourage musicians to test-drive high-end acoustic and digital instruments. Contact our support team online or visit our locations to book a private acoustic room trial.
Do you offer warranty coverage on pre-owned instruments?
Yes, all certified pre-owned instruments undergo a rigorous 12-point quality inspection by our luthiers and technicians, and they come standard with a 1-year playability warranty.
How can I track my instrument shipment?
Once your order is safely packaged and dispatched, we will email you a secure tracking link. Because instruments are highly sensitive, shipments over a certain value require signature confirmation upon delivery.
Get in Touch
Ready to scale your business and boost your online presence? Tell us about your goals, and we’ll help you craft the perfect solution for growth.